Shipping & Refunds

At HHC Vape UK, your satisfaction, privacy, and convenience are our highest priorities. Below you’ll find everything you need to know about shipping your order and how we handle returns and refunds.

Shipping Information

Discreet Packaging:
All orders are shipped in plain, unbranded packaging to ensure your privacy. No branding or indication of contents appears on the outside of your parcel.

Order Processing:

  • Orders are processed and dispatched within 3 – 4 hours after payment confirmation.
  • You will receive an Email (or Whatsapp) confirmation with tracking information once your order ships.

Delivery Options:

  • We offer multiple shipping speeds at checkout, so choose the one that best suits your needs.
  • Estimated delivery times are shown at checkout.

Order Tracking:

Easily track your package via the tracking link sent in your confirmation Email ( or Whatsapp )

Shipping Protection:

All purchases are covered by our delivery guarantee, if your order is lost or arrives damaged, contact us within 48 hours of delivery for immediate assistance.

Returns & Refunds

We aim to make returns and refunds as straightforward as possible.

Return Eligibility:

  • Items must be unused, unopened, and in their original packaging to be eligible for a return.
  • Returns must be requested within 10 days of receiving your order.

How to Request a Return:

  1. Contact our support team through Contact Us.
  2. We will respond promptly with clear instructions for your return.

Refunds:

  • Once your return is received and inspected, we will process your refund to the original payment method.
  • Refunds are typically completed within 5–7 business days after we receive your return.
  • If your returned item does not meet these conditions (e.g., used/opened), we may deny the refund or issue a partial refund.

Damaged or Incorrect Items:

Contact us within 48 hours of delivery and provide photos of any damaged or incorrect items. We will arrange for a prompt replacement or refund.

Your Privacy

  • All shipments and returns are handled with complete discretion.
  • Your personal information is kept confidential and used strictly for order processing and customer service.

Need help?
Contact our support team through Contact Us…